Shipping:
1. All shipments are subject to carrier regulations.
2. Customer pays all shipping and handling charges on all shipments, including refusals
and returns.
3. For international shipments, you will be responsible for all duties and broker fees.
These charges may be billed to you after the order has shipped. contact:
Shipping@ledtechco.com with any specific questions.
4. Orders are shipped via standard ground service. All shipping charges are calculated
at commercial delivery rates. 3-Day. Next day is available upon request at the upgraded cost. Air orders ship UPS unless otherwise noted on order.
5. Freight charges are subject to dimension and oversize carrier freight regulations.
Shipping fees are non-refundable. Additional carrier surcharges applied after the
order has been shipped will be billed to you.

Returns:
1. You must ensure that merchandise is returned to receive proper credit.
2. Freight on merchandise being returned to Led Tech is to be prepaid.
3. Defective merchandise including handling fee will be credited upon receipt of
merchandise at Led Tech.
4. Non-defective merchandise will be credited at original invoice price less freight and
handling charges and restocking fees of: 20% for order 1-45 days, 30% for orders 46-90
days from invoice date. If returns are in bulk without a PO# reference, credit will be
calculated at the lowest amount charged to customer for that item.
5. Merchandise must be returned in original manufacturers box, INSIDE an outer
shipping box, with enclosed documentation and parts. No returns or credit requests
are accepted after 90 days of invoice/ship date.
6. Replacement product must be ordered again as a new order with a new order
number and will include freight and handling charges.
7. Credit will be issued within 10 business days upon receipt of merchandise at Led Tech.

Carrier Loss, Damage /Pilferage:
1. Claims for lost shipment or damage/pilferage must be reported to Led Tech
Customer Service within 10 days of deliver/expected delivery date. Must file a claim by phone or email at
support@ledtechco.com to Led Tech Customer Service when you
report the damage/pilferage. Original boxes, enclosed documentation and packing
materials should be saved. Carriers may require on-site inspection before the product
can be returned.

Mis-shipments, mis-billings and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to Led Tech Customer
Service within 5 days of delivery date/expected delivery date. Original boxes,
enclosed documentation and packing materials should be saved.
2. Mis-shipments are credited full upon notification. Any incorrect product shipments will
be temporarily invoiced for inventory purposes until the item is returned and credited.
This credit will offset the invoice amount. Contact your customer and return the
incorrect product.
3. Replacement product must be ordered again as a new order with a new order
number and will include freight and handling charges.
4. If orders are duplicated or excess merchandise is shipped, you must contact Led Tech Customer Service.
5. If it is proven that Led Tech has made the error, a Returns Authorizations Tag may
be sent for your customer to return the product freight free. When the merchandise is
returned, full credit will be given. Your help in contacting your customer to return
product shipped in error helps to keep Led Tech prices low and competitive. 

Cancellations:
1. Cancellation requests must be e-mailed, or submitted through the Online Support
system. If Led Tech is able to cancel the order Led Tech will reply to your
emailed request, Cancelled per your request. If an order is unable to be cancelled
it will be invoiced. If you would like your account credited you must
refuse shipment or return the merchandise to Led Tech . To be credited for freight and handling, you will have to produce Led Tech cancellation notice that states, Cancelled per your request. Otherwise the
product will be credited as a regular return.
2. Orders will be cancelled 48 hours after being placed if there is no response to emails
or messages left letting you know that there is a problem with the order or if there is
a slow response to requests for payment.